Any order from a customer for stationery from Avenue16 is deemed to constitute acceptance of the following terms and conditions.
Please allow 4 weeks for any amendments, proofs, printing and delivery. ‘On the day’ items must be approved at least 2 weeks before the wedding to ensure delivery on time. Avenue16 will not be liable for orders not delivered on time in this case. If the Customer needs a quicker turnaround, please let Avenue16 know prior to placing the order. Avenue16 will always try to accommodate tighter timescales if possible, but some schedules may incur a rush fee. Please allow 4 – 6 weeks for a bespoke design.
Bespoke quotes are only valid for 30 days.
Every effort is made to display the prices accurately. However, on rare occasions, the price displayed might be wrong. In this instance, Avenue16 will correct the mistake and inform the Customer so that they can decide whether to continue with the order at the correct price.
Avenue16 reserves the right to change product’s prices at any time without further notice. However, if the Customer has already ordered, Avenue16 will guarantee the price of when the order was placed.
PDF Proofs and final artwork will be sent via email. Avenue16 takes great care in making sure that all information is accurate, however, it is ultimately the responsibility of the Customer to properly and completely check any proof for errors or omissions (layout, copy, spelling and grammar). If designs are approved with type errors and subsequently printed Avenue16 takes no responsibility, and will not be liable for any resulting cost. If replacements are required then they will be charged for in full. It is therefore of the utmost importance that you check all spelling and copy thoroughly before approving any designs.
Please note that the colour on your screen may differ from printed colour. We do strongly recommend that you print the pdf proofs in order to view it to the correct size. This will help to ensure that the scale is correct, and that all fonts can be read and that you are happy with the colour. Please bare in mind that printers also vary and that your final stationery will be printed on the highest quality professional print press, therefore, the colours may differ slightly.
Samples are sent as a means for the Customer to see the quality of the products offered. Due to all the variables in design and print, we cannot guarantee that your order will exactly replicate a sample previously received. Samples are subject to product availability and subject to individual pricing.
Data Protection and how we manage your data:
If Avenue16 fails to deliver the order for any reasons other than any cause beyond Avenue16’s reasonable control or the Customer’s fault and Avenue16 is liable to the Customer, Avenue16’s liability shall be limited to the invoice price of the goods.
Avenue16 shall not be liable to the customer or be deemed in breach of the agreement by reason of any delay in performing, or any failure to perform any ofAvenue16’s obligations in relation to the goods if the delay or failure was due to any cause beyond Avenue16’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond Avenue16’s reasonable control:
- Act of God, explosion, flood tempest, fire or accident
- War or threat of war, sabotage, insurrection, civil disturbance or requisition.
- Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of governmental, parliamentary or local authority
- Import or export regulations or embargoes
- Strikes, lock-outs or any other industrial actions or trade disputes (whether involving employees of Canada Post or of a third party)
- Difficulties in obtaining raw materials, labour, fuel, parts or machinery.
- Power failure or breakdown in machinery.
Returns and exchanges:
In line with online distance selling regulations, customized/personalized orders are not available for refund due to the personal nature of the goods. This applies to all items which are tailored to you specifically, including all invitations and personalized wedding stationery such as table numbers and other ‘on the day’ items or gifts. Refunds and exchanges will only be made if the stationery is faulty or does not meet the specifications of your order. If you wish to return a faulty item, you must notify us (either by email or in writing) within 14 days of receipt of the item. We strongly advise obtaining proof of postage. We cannot be held liable should your item(s) get lost in transit.
Wedding planners only may be returned within 14 days of receipt for a full refund. Provided they are unused and undamaged.
The cost of and safe return of the goods is the responsibility of the customer.
This does not affect your statutory rights.
Should the Customer decide to cancel an order of stationery items, 50% of the overall cost is non-refundable after the order is placed. The order may not be cancelled or refunded after final proofs have been approved.
The utmost care is taken when packaging your stationery, and it will be sent to the Customer with tracking information. The tracking reference number will be emailed to the Customer as soon as the item is shipped. Deliveries may take 3-4 days. Deliveries to remote areas can take longer.
The cost of a shipping internationally will depend on the destination, weight and dimensions of the package. Please contact Avenue16 via email to receive a rough estimate before placing the order. International deliveries are made by courier tracked service (for all stationery orders, excluding wedding planners and samples). Generally the Customer can expect to receive your goods within 7 working days however this is not guaranteed and will depend on the country of destination.
We are not responsible for delays caused by the carrier. Customs Fees / Import Duties are not a part of our shipping fees. Please note that any international delivery may exceed expected delivery time.
Testimonials and gallery images:
All the testimonials on this website are written by the Customers of Avenue16. In the case of individuals who prefer to remain anonymous, the names have been changed, the text remains the same. By placing an order with Avenue16 the Customer agrees to feedback sent via email being published alongside an image of the stationery. Personal details on the stationery that appears on the images will be viewable. If you wish for your information not to be visible please contact Avenue16 to have personal information changed/or removed.
Avenue16 may edit the testimonial and publish edited or partial versions of the testimonial. However, Avenue16 will never edit a testimonial in such a way as to create a misleading impression of the Customer’s views.
If the Customer would prefer not to have their stationery image or testimonial published, the Customer can express so in writing in an email toAvenue16 at any point and any images or text will be removed within 24 hours.
In the unlikely event that you have a complaint, please contact us in the first instance so we can respond appropriately and try to resolve your issue.
All of the content included on this website including all of the text, graphics, photographs, graphs, sounds, data, images, audio, and video clips available on this website are the property of Avenue16. All of the content available on this website may only be used by you as a shopping and information gathering resource. You may not copy, publish, distribute, create derivative works of, or commercially exploit the content of this website, or use this website for any other purpose. Any improper or illegal use of the stationery, artwork or designs or any other intellectual property rights will be pursued.
Avenue16 exclusively own the copyright in any artwork produced by Avenue16, including the copyright in the way in which a work is presented or designed and in the content material in any work where that content has been created byAvenue16.
These Terms and Conditions are between you and Avenue16. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.